Refund Policy

If, once you collect a won lot, you discover an issue that was not described or shown in the listing's photos, you can request a full refund within 7 days of the date you picked up or received the item.

• The item is materially different from its listing description or photos.
• The item is defective or damaged in a way that was not disclosed.
• The item received is not the item that was listed.

Because placing a bid is a binding commitment to buy, this guarantee does not cover a change of mind after winning a lot, or minor cosmetic wear that was reasonably visible in the listing photos.

Contact us within 7 days of pickup or delivery at hello@bidchale.com with your order/lot ID and photos showing the issue. We may reach out to the vendor for their side before making a decision.

Approved refunds are returned to the mobile money account used for the original payment. Processing times can depend on our payment processor, Moolre, and your mobile network operator.

If a refund is approved after the vendor has already been paid out for that lot, we will recover the refunded amount from the vendor, including by offsetting it against their future payouts.

When a refund is approved under this policy, the platform fee charged at checkout is refunded along with the item price.

For items received by delivery, the 7-day window starts from the date the courier hands over the item to you, not the date you paid.